Access Statement

We aim to provide an excellent service to all visitors. We have tried to provide as much information as possible in this statement, if you have any queries please do call on 01603 782207.

Pre-Arrival

Information regarding sailing times, prices etc can be found on our website or promotional leaflet
Bookings can be made online and enquiries can be made via email or telephone.
The local village centre is 250m from reception.
The main bus stop is 250m from reception.
Hoveton & Wroxham railway station is less than 10 minutes walk away. There are taxis at the station.

Arrival & Car Parking Facilities

There is one entrance to the car park off the A1151.
There are 3 sign marked spaces designated for disabled parking near the customer toilets and boarding points for the passenger trip boats. These spaces are line marked. These spaces are pay and display and are adjacent to the pay and display machine.
Reception/Booking office is at the bridge end of the car park.
There is a separate coach parking area.

Main Entrance & Reception

Our Reception & Booking office is at the bridge end of the car park and has contoured brick weave paving leading to a patio of tiles this patio then leads to the front door.
Double doors each 750mm wide giving a 5m access.
There is a 180mm flood threshold and assistance can be given if required.
General ticket sales are from a window.
Further information and interpretation of these trips can be obtained from the large information board or assistant at the window.

Public Areas – WC

W.C. block is situated approx halfway along the car park adjacent to the coach park and the designated disabled parking spaces.
Access is gained to the undercover waiting area and toilet block via a ramp measuring 1300mm in width and offering the added support of handrails all the way round at a height of 1100mm. Access to the toilet block is gained via the main door measuring 800mm. The surface is at a single non-slip level throughout.
Disabled Toilet offers a floor space of 2000mm x 600mm, toilet height is 180mm, sink at 280mm and there are 5 handrails at various heights and of different configurations, there is also a pull cord in case assistance is required. (Please note that there is also a baby changing table situated in the disabled toilet with nappy disposal facilities).
The ladies toilets offer four WCs and 3 low-level basins, with the gents having two WCs, three urinals and two low-level washbasins.

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

A licensed cafe is on-site [not operated by Broads Tours] where meals, coffee and refreshments are available [in season].
Light refreshments and a licensed bar are available on all of the passenger trip boats.

Refreshments are available from the bars situated on the lower decks of all trip boats. Assistance can be given to carry drinks etc upstairs upon request.

Laundry

A launderette is close by [across the road from reception].

Shops

There is not a shop on site.
A range of shops are available in the main village approx 500m walk over the bridge.

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

The Queen of the Broads, Vintage Broadsman, Cordon Rouge passenger trip boats are available for private charter for parties, corporate functions etc. See individual boats access details.

Self-drive Day Launches

Tickets are available online or from the dedicated window at the booking office.
Standard diesel day boats are available that seat up to 8 people and are available by the hour up to a 9 – 5pm full day. Minimum hire period of 2 hours (3 hours in school holidays and other busy periods).
These boats are moored stern-on in front of the office building on the main river. The quay heading is constructed of level concrete.
One of the self-drive standard dayboats has had a lift for wheelchair users fitted. This boat is available to pre-book for a minimum of 3 hours, suggested times 10am-1pm or 2pm – 5pm. Please note the maximum weight on the lift is 350kg. This boat is suitable for up to 5 people.
Our other self-drive launches are not suitable for wheelchair users, however, the boats can be moored side on and assistance is given to people with some restricted mobility.
Parking on main pay and display car park.
Day cruisers that have a small WC, two ring hob and sink are available for a full days hire only.

Passenger Boats

Tickets are available online or from the designated passenger boat window at the booking office.
Two of our passenger boats are capable of carrying a limited number of manual wheelchairs. Wheelchair users must book in advance to avoid disappointment.
Wheelchair users will be boarded first where possible. Please make yourself known to the skipper of the vessel so that we can give appropriate assistance. There are priority seating areas for wheelchair users on the passenger craft that are able to take manual wheelchairs.
The crew will always be in a position to assist all customers to board as required, please note that for those with limited mobility you will be required to navigate up and down stairs to board. Please refer to the virtual tours online for more information.
Boarding points are near the coach park and customer toilet block.
Well behaved dogs are permitted onboard, provided they are kept on a lead and are not allowed onto the seats.
Parking on main pay and display car park.

Queen of the Broads

This boat is moored against a floating pontoon.
There is an L-shaped step unit 1000mm wide on the pontoon comprising of two steps. Steps are 200mm high and 460mm deep and have a non-slip surface on the tops; there is a handrail each.
To reach the lower deck there are 5 steps 180mm high, 220mm deep constructed of metal chequer there is a handrail on each side.
A doorway of 780mm leads to the lower there is a small flood threshold.
The lower deck toilet doorway is 500mm.
To reach the upper deck passengers have to descend the steps above and then ascend 10 steps, 190mm high, 200mm All steps covered with a non-slip surface. There is a handrail on each side.
To reach the enclosed saloon on the upper deck there are double doors, 1290mm wide.
The upper deck toilet doorway is 700mm wide.
Manual wheelchair access is via a hydraulic lift to the upper deck. Assistance can be given to push the wheelchair into position.
Wheelchair users have access to the upper deck area and the enclosed front upper saloon only.

Belle of the Broads

This boat is moored against a floating pontoon.
Access onto the pontoon is via a removable hinged chequer plate ramp that rises and falls with the Ramp is 1000mm wide.
There is a three-step unit leading to the Steps that are 200mm high, 255mm deep the unit has non-slip tread and is 970mm wide.
To reach the lower deck there are 6 steps down, steps are 180mm high, 230mm deep. Steps are non-slip with a handrail on each side.
There is a toilet in this Doorway 500mm wide.
The door into the lower saloon area is 650mm.
To reach the upper deck passengers first descend the steps detailed above then ascend 10 Steps are 180mm high, 230mm deep. All steps are non-slip.
To reach the enclosed saloon there are double doors, doorway 1400mm wide.
The toilet doorway in the saloon is 550mm.
Manual wheelchair access is via a hydraulic lift to the upper deck. Assistance can be given to push the wheelchair into position.
Wheelchair users have access to the upper deck area and the enclosed upper saloon.

Vintage Broadsman

The Vintage Broadsman is moored against a level concrete quay There is a two-step removable unit leading to a hydraulic platform. Steps are 230mm high and 310mm wide and are covered with non-slip rubber. The unit is 600mm wide and has a handrail on each side.
The hydraulic platform has non-slip rubber and is 700mm wide and has a handrail on each side. This hydraulic lift leads to a doorway onto the aft deck. Doorway 800mm wide.
Access to the upper deck is via 4 steps. Steps are 190mm high and 300mm There is a handrail on each side. The entrance to the upper deck is 780mm wide.
Access to the lower deck is via 5 steps. Steps are 230mm high and 300mm There is a handrail on each side. The entrance to the lower deck is 840mm wide.
Ladies and gents toilets are situated on the aft deck. Doorways to the toilets are 730mm wide.

Cordon Rouge

The Cordon Rouge is moored against a concrete quay heading – there is a concrete slope up to the entrance of the boat.
Entrance to the boat is gained via a hydraulic lift unit 850mm.
There are two steps down onto the aft deck.
There is a further three steps to the lower.
Access to the top open deck is via eight steps, 210mm high, covered with non-slip rubber. There are handrails on each side, handrail 740mm from steps.
Toilets accessible from this area.
Doors are- Ladies 700mm and Gents 600 mm wide.

We welcome your feedback to help us continuously improve if you have any comments please contact us.