Terms and Conditions

A provisional booking can be made by telephone or email. A provisional booking can be held for up to 14 days. If a completed booking form and stated deposit are not received within this period, the reservation is automatically cancelled. Booking forms can be downloaded from our website or requested from our office.

Upon receipt of the signed booking form and deposit, the company will issue written confirmation of the booking.

The deposit forms part payment of the cost of the charter, it is not refundable.

The balance of hire is payable 14 days before the charter date. If the booking is made within 14 days of the charter date, the total hire fee is required at the time of booking. If the balance of the charter cost is not received by the 14 days prior to the hire, the company will cancel the booking and the hirer may still be liable for the full balance.

Private charter Booking cancellations

If you are compelled to cancel your booking, you must notify the company immediately in writing. If the booking is cancelled more than 14 days before the charter date only the booking deposit will be forfeited. If the booking is cancelled with less than 14 days’ notice, the hirer will remain responsible for full payment of the charter price and the cost of goods or services incurred on the hirer’s behalf.

The charter booking is accepted on the understanding that the craft booked will be placed at the hirer’s disposal on the date and time confirmed to the hirer. In the unlikely event that the cruise should not be possible through circumstances beyond our control (mechanical breakdown, bad weather etc) – we will make every effort to provide an alternative boat, but this cannot be guaranteed. Should it not be possible to provide an alternative boat then all monies paid will be refunded in full and the contract shall be discharged without further liability on either party.

During the hire period the vessel is under the complete control of the skipper and crew. The skipper’s decision is final in all circumstances concerning the safety of the vessel. The hirer remains responsible for the conduct of the passengers during the charter and for any loss or damage to the boat caused by the passengers.

For certain parties e.g. people under 25 years of age, and office parties, an additional security deposit of £500.00 will become payable. In such instances, we require the signatures of two people on the booking form who will remain sober and responsible for the behaviour of the guests throughout the trip. We do not accept stag or hen parties.

The hirer shall make good and/or pay for all losses, damages or breakages to any fixtures, fittings or equipment on the vessel during the hire period.

The company may at the discretion of the skipper vary the course of the voyage should circumstances make this necessary. The company does not guarantee that any vessel will commence or complete any journey or any part thereof in any given time or if conditions are beyond the control of the company.

No liability can be accepted for loss, damage or expense occurring as a result of breakdown during your cruise.

The company reserves the right to alter prices and timing without prior notice.

Our vessels are licensed by the Maritime & Coastguard Agency to carry a maximum number of passengers. This limit must under no circumstances be exceeded. A passenger is defined by law as any person over one year of age.

If on-board catering is required, it is the responsibility of the client to liaise with the chosen caterer directly. The hirer can provide their own catering or use an alternative caterer for cold buffets only. Hot food can only been provided by caterers approved by the company.

If on-board entertainment is required, it is the responsibility of the client to liaise with Brian Russell or Norfolk Jazz directly. An alternative entertainer may be sourced by the client.

We require a Private Charter Environment Noise Control form to be signed by all providers of on-board entertainment. If an acceptable level of noise cannot be agreed upon the skipper will have the authority to cut off the power supply to any amplifiers.

With prior arrangement, the hirer may bring wine or Prosecco to the booking office which Broads Tours crew will serve as a reception or toast drink only. A corkage charge will be made for this.

For private charter customers, a bar account can be opened. The bar account will need to be paid by card at the end of the charter and before departure.

Details of the charter such as catering, bar account, entertainment requirements should be clearly stated on the booking form. The charter may be varied by the company should circumstances make this necessary.